Refund policy
LuckyU Pet 30-Day Happiness Guarantee
At LuckyU Pet, we want every pet parent to feel confident and happy with their purchase.
If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Return Eligibility
To qualify for a return:
✔ The item must be unused or gently tested
✔ The product must be in its original packaging
✔ The return request must be submitted within 30 days of delivery
✔ Proof of purchase is required
Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for return, including:
- Used grooming products
- Opened personal care items
- Products damaged due to improper use
- Customized products
How To Request A Return
Please contact our customer care team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or videos (if applicable)
Our team will review your request and provide return instructions.
Refund Process
Once your return is received and inspected:
✔ Approved refunds will be processed within 5-7 business days
✔ Refunds will be issued to the original payment method
Please note:
Shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.