Contact Us
We're Here for You
and Your Furry Family
Whether you have a question about a product, need help with an order, or just want to share a story about your pet — our care team is ready to listen and help.
Email Us
support@luckyupet.com
We respond to every email personally — no bots, no canned replies.
Send a MessageBusiness Hours
Monday – Friday
9:00 AM – 5:00 PM (PST)
Closed on weekends & major holidays
Based in the U.S.
LuckyU Pet
United States
Shipping & serving pet families nationwide
Real People Who Really Care
Our customer care team isn't a call center reading from a script. We're pet owners too, and we'll treat you like family. Here are some of the things we can help with:
Product Questions
Not sure which product is right for your pet? Need help understanding features or compatibility? We'll guide you with honest, tailored advice.
Order Support
Questions about shipping, tracking, delivery times, or modifying an order? We'll sort it out quickly and keep you informed every step.
Returns & Warranty
Every LuckyU product comes with a lifetime warranty and 3-year risk-free trial. If something isn't right, we'll make it right — hassle-free.
Technical Help
Need help setting up your smart device, connecting to the app, or troubleshooting? Our team knows every product inside and out.
Pet Wellness Advice
Questions about using our products for your pet's specific needs? We're happy to share guidance — though we always recommend consulting your vet for medical concerns.
Share Your Story
We love hearing how LuckyU products have made a difference in your pet's life. Your stories inspire everything we do — send them our way!
Let's Start a Conversation
Fill out the form and a member of our care team will get back to you within one business day. For urgent order issues, please include your order number so we can help faster.
- Real human responses, usually within 24 hours
- No automated phone trees or chatbots
- Your information is kept private and secure
- We follow up until your issue is fully resolved
🐾 Thank you for reaching out!
Your message is on its way to our care team. We'll get back to you within one business day. In the meantime, give your pet an extra treat from us!
Every Pet Deserves to Feel Healthy, Happy, and Deeply Cared For
Pet-First Design
Every product starts with understanding what pets truly need, not just what sells.
Lifetime Warranty
We stand behind every product with a lifetime warranty and 3-year risk-free trial.
Real Human Support
When you reach out, you'll talk to someone who cares — not a phone tree or a chatbot.
Compassionate Care
We believe wellness is more than physical care — it's emotional comfort and companionship.
Frequently Asked Questions
We aim to respond to every email within one business day (Monday–Friday, 9 AM–5 PM PST). During busy periods like holidays, it may take slightly longer, but we always prioritize urgent order and product safety issues.
Our lifetime warranty covers manufacturing defects in materials and workmanship for as long as you own the product. If something goes wrong due to normal use, we'll repair or replace it — no fine print. We also offer a 3-year risk-free trial so you can buy with complete confidence.
Simply email us at support@luckyupet.com with your order number and we'll guide you through the process. We want you and your pet to be completely happy — if a product isn't the right fit, we'll make it right.
We currently ship across the United States. For international inquiries or wholesale partnerships, please email us and we'll do our best to help or connect you with the right team.
We primarily provide support via email at support@luckyupet.com, which lets us research your question thoroughly and keep a written record. If your issue requires a call, just mention it in your email and we'll arrange a time to speak.
Our products are designed with pet safety as the top priority and tested to meet applicable safety standards. However, every pet is unique. If your pet has specific health conditions, we recommend consulting your veterinarian before use. We're always happy to answer detailed product safety questions via email.